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4PatientCare provides innovative healthcare solutions, some of which are described below: |
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Administrative Services
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Appointment Reminders:
A warm, friendly and responsive automatic reminder system? It’s possible! Put the latest technology to work in your office today with 4PatientCare’s fully customizable, “set it and forget it” Appointment Reminder software. Automated reminders often sound cold, lifeless and static. But shouldn’t your reminder system provide the same personalized, friendly service that your staff currently offers?
Automatically and effectively remind, confirm, and reschedule your patients according to your practice scheduling rules.
A true set it and forget it solution that communicates with your patients in the manner you select including:
• Email
• Telephonic voice recognition (not press”1” for this, ‘2’ for that)
• Live human agents
• Text / SMS Message
• Print media
Benefits:
• Fill your appointment schedule
• Lower your no-show rate
• Ensure that patients show up on time and prepared for their visit
• Increase practice revenue
• Save staff time
• Put patients at ease with friendly speech recognition system
• No staff monitoring required— fully automatic
• Appropriate for all practice types
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Appointment Recalls:
Intelligent Patient Communication
Turn every patient into a long-term returning patient with 4PatientCare’s completely customizable, fully integrated, intelligent Recall solution. Traditional recall methods are labor intensive and expensive. 4Patient Care Recalls create custom profiles that select clinically and administratively targeted patients. Flexible rules and 4PatientCare’s proprietary Intelligent Escalation™ system ensure that each patient receives the right recall, at the right time, with the right message for their needs.
Save Time, Save Money, Increase Effectiveness
Your office staff can spend hours making phone calls, printing postcard labels and keeping track of what recalls were sent to whom. 4PatientCare does all recall work for you, including HIPAA compliant email, interactive voice with natural language processing and custom, personalized postcards, so that your staff can conce trate on your most important asset—your patients. More appointments, less administrative time—all at half the cost of doing it yourself.
Benefits:
• Increase revenue
• Fill your schedule with desired patients
• Cost effective use of email, phone and postal communication
• Automatic selection of patients for administrative and clinical recalls
• Free staff time for more profitable activity
• Enhance patient satisfaction and affinity to your practice
• Fully automatic—no staff monitoring required
• Plans and programs for new, growing and established practices
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Web Scheduling:
Allow your patients or referring practices to schedule future available appointments following your scheduling rules.
Benefits:
• Anytime, anywhere availability
• Fill your schedule with desired patients
• Increase revenue
• Enhance office efficiency
• Improve patient satisfaction
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Product Pickup Notification:
Easily and automatically notify your patients that their orders are ready for pickup.
Benefits:
• Enhance office efficiency
• Improve patient satisfaction
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Health Plan Services
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New Member Welcome:
Automatically and effectively welcome new health plan members interactively with our voice enabled solutions, or by dynamic postal campaigns.
Benefits:
• Enhance office efficiency
• Improve member satisfaction
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Initial Health Assessment:
Automatically and effectively fulfill your Initial Health Assessment outreach requirements using our proven voice enabled solution.
Benefits:
• Improve Initial Health Assessment results
• Properly document member outreach efforts
• Enhance health plan efficiency
• Improve member satisfaction
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Member Outreach:
Automatically and efficiently perform member outreach communications with intelligent voice enabled services or dynamic postal campaigns.
Benefits:
• Increase revenue
• Enhance efficiency
• Improve member satisfaction
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HEDIS Enhancement:
Automatically and effectively perform HEDIS based patient outreach.
Benefits:
• Improve HEDIS scores
• Improve member satisfaction
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Clinical Services
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Remote Monitoring:
Harness the Power of Automated Clinical Communication
Today’s patient communication challenges are clear. The effectiveness of Disease Management and HEDIS Quality Improvement programs are dependent upon clear communication with your members and patients. Nurse calls are expensive, however, and for many interactions, patients are “doing fine,” obviating the need for RN assessment skills. You can improve the cost-effectiveness of your Disease Management and HEDIS program interventions by leveraging 4PatientCare’s automated systems for clinical data collection, while reserving highly valued nurse time for clinical decisions instead of routine data capture.
Timely, pertinent and accurate information communicated to and from your patients can dramatically increase patient satisfaction and clinical outcomes while reducing expenditures for reactive rescue care. With more than a decade of experience and tens of millions of interactive calls, 4PatientCare is an industry leader in multi-modal interactive patient communication. Our services include interactive automated speech recognition, secure email, text messaging, postal and web all delivered via our HIPAA and HITECH compliant foundational technology that can be adapted to multiple disease states and preventive care approaches for cost-effective implementation.
Our systems harness the power of both push (system to patient) and
pull (patient to system) technology. Discover the tools that empower patient communication in a personal, productive and secure manner.
“In-Source” Chronic Condition Management
Our premise is simple: monitor patients at home, ask the right subjective and objective questions to determine if their stable chronic condition is deteriorating prior to clinical crisis. For example, once a patient with heart failure arrives in the Emergency Department in pulmonary edema, they are an “automatic admission.” More than half of avoidable hospital and emergency department visits and re-admissions are from non-adherence and failure to seek care prior to clinical worsening. It is clear that remote monitoring and trusted nurse communications work; 4PatientCare’s remote monitoring enhances the cost-effectiveness of these solutions.
• Reduce Emergency Department visits by 15-40%
• Reduce Inpatient admissions by 10-30%
• Cut avoidable re-admissions in half
• Seek, record and manage information about your patients with chronic conditions that today go unmonitored
Benefits:
• All the benefits of remote monitoring at a fraction of the cost
• Increase positive patient outcomes
• Engage patients, automatically
• Collect and manage information as a by-product of care delivery
• Enhance patient satisfaction and affinity to your organization
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Clinical Recalls:
Reach out to patients who are due for an appointment based on clinical criteria. Automatically schedule those who accept your invitation by either calling your practice our visiting your practice website to schedule an appointment 24/7/365. Configurable recall campaigns to meet your practice needs and goals, including intelligent escalation combing email, voice enabled interactive messaging, and dynamic postal messaging targeted for each cohort of patients
Benefits:
• Improve HEDIS scores and appropriate care
• Fill your schedule
• Increase revenue
• Enhance office efficiency
• Improve patient satisfaction
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Medication Adherence:
Automatically and effectively interact with patients to encourage proper medication adherence protocols.
Benefits:
• Improve patient outcomes
• Improve patient satisfaction
• Lower costs
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Practice Enhancement Services
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Move Announcement:
Ensure your patients move with your practice. Automatically reach out to each of your patients via phone and postal methods without any staff time or effort.
Benefits:
• Retain more patients when you move
• Improved Efficiency
• Improve cost effectiveness
• Professional Image
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Market Campaign:
Develop informational and marketing campaigns for your healthcare organizations needs.
Benefits:
• Increase revenue
• Enhance office efficiency
• Improve satisfaction
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Integrated Voice, Email, Web, & Postal:
Professional healthcare outreach campaigns to members, patients, and providers using voice, email, web, and postal methods. Communications include seminar announcements, move announcements, birthday notices, and adolescent member outreach.
Benefits:
• Anytime, anywhere availability
• Increase revenue
• Enhance office efficiency
• Improve member/patient/provider affinity and satisfaction
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Intelligent Surveys and Web Reputation
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Web Reputation:
Intelligently grow your web reputation with positive reviews on Google, Yahoo, Facebook, and other review sites. Improve your web presence with actionable capabilities from the web, including patient self scheduling.
Benefits:
Improve your web presence
Capture positive reviews
Grow your practice
Increase your revenue
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True Scheduling from Facebook:
Patient visiting your Facebook page are able to schedule a "REAL" appointment via your Facebook page. Appointments slots following your availability in your practice management system and business rules are presented to your patients directly facebook.
Benefits:
Increase revenue
Improve your social media presence
Schedule more appointments
Improve patient satisfaction
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Intelligent Surveys:
Follow-up with your patients after their visits, inviting them to provide feedback using our intelligent decision support engine. Based on a patients previous responses in the survey follow-on questions are determine by the decision support engine, drilling own on problem areas.
Benefits:
Understand what your practice is doing right - and exactly what your practice needs to improve
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